Privacy Policy

Last updated: June 26, 2024

This Privacy Policy describes how Sovkrelan ("we", "us", or "our") collects, uses, and shares information about you when you access or use our website at sovkrelan.com and the services we provide (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you register an account, enroll in a course, contact us, or otherwise interact with the Services. This may include:

Full name and email address
Username and password
Billing and payment information
Profile details and preferences
Messages, feedback, and support requests

1.2 Information Collected Automatically

When you use the Services, we automatically collect certain technical and usage information, including:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, features used, and time spent
Referring URLs and exit pages
Device identifiers and connection information

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to operate and improve the Services, remember your preferences, and analyze usage patterns. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of the Services.

1.4 Information from Third Parties

We may receive information about you from third-party services you connect to your account, such as social login providers or payment processors, to the extent permitted by their own privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and deliver the Services
To process payments and send transactional communications
To personalize your learning experience and recommend content
To respond to your inquiries and provide customer support
To send service-related notices, updates, and administrative messages
To send promotional communications where you have given consent or where permitted by applicable law
To analyze usage, monitor performance, and improve the Services
To detect, investigate, and prevent fraudulent or unauthorized activity
To comply with legal obligations

3. Legal Bases for Processing

We process your personal information on the following legal grounds:

Contract performance: processing necessary to provide the Services you have requested
Legitimate interests: processing for our reasonable business purposes, such as improving the Services, provided your rights do not override those interests
Consent: processing based on your explicit consent, which you may withdraw at any time
Legal obligation: processing required to comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party vendors who assist us in operating the Services, including hosting providers, payment processors, analytics services, and communication tools. These parties are contractually required to handle your data securely and only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, enforce our terms, protect the rights or safety of users or others, or respond to a lawful request from public authorities.

4.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it in a secure manner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

We operate as a transnational platform and your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that any such transfers comply with applicable data protection laws and that your information receives adequate protection regardless of where it is processed.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you
Correction: request that inaccurate or incomplete information be corrected
Deletion: request that your personal information be deleted, subject to certain exceptions
Restriction: request that we restrict the processing of your information in certain circumstances
Portability: receive your information in a structured, machine-readable format
Objection: object to processing based on legitimate interests or for direct marketing purposes
Withdrawal of consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

The Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 16 has provided us with personal information, please contact us immediately.

10. Third-Party Links and Services

The Services may contain links to third-party websites or integrate with third-party tools. This Privacy Policy does not apply to those external services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Services after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Sovkrelan
Address: Pyrohova St, 4, Chernihiv, Chernihiv Oblast, Ukraine, 14000
Email: contact@sovkrelan.com
Phone: +380 33 224 63 36
Website: sovkrelan.com